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Terms and Conditions

Last updated: 1.1.2026

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These Terms and Conditions govern your access to and use of the NaturaBalance website and web-based service (“Service”). By accessing the website or purchasing a subscription, you agree to be bound by these Terms and Conditions.

If you do not agree, please do not use the Service.

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1. Service Provider

Service Provider:
NaturaBalance
Naturopatija Kranj, Britof 287, 4000 Kranj
Slovenia
Email: info@naturopatija-kranj.com

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2. Description of the Service

NaturaBalance is an educational wellness platform that provides personalized informational content based on principles of:

  • Traditional Chinese Medicine (TCM)

  • Naturopathic nutrition

  • Seasonal and lifestyle-based wellness education

The Service may include:

  • Questionnaires

  • Educational food and meal analyses

  • Informational meal plans

  • Articles and resources

  • Personalized educational insights

⚠️ The Service is informational and educational only and does not provide medical advice.

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3. No Medical Advice Disclaimer

NaturaBalance:

  • Does not diagnose, treat, cure, or prevent any disease

  • Does not replace professional medical care

  • Does not provide medical or clinical advice

All information is provided for educational purposes only.
Users must consult a qualified healthcare professional for medical concerns.

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4. Eligibility

You must:

  • Be at least 18 years old

  • Have legal capacity to enter into a contract

  • Provide accurate and complete account information

By using the Service, you confirm that you meet these requirements.

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5. User Accounts

To access certain features, you may be required to create an account.

You are responsible for:

  • Maintaining the confidentiality of login credentials

  • All activity occurring under your account

  • We reserve the right to suspend or terminate accounts for misuse or breach of these Terms.

6. Subscription Plans
6.1 Subscription Model

NaturaBalance is offered as a paid, recurring subscription, available on:

  • Monthly plans

  • 3-monthly plans

  • Annual plans (up to one year)

Pricing and billing intervals are clearly displayed at the time of purchase.

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6.2 Recurring Payments

By purchasing a subscription, you authorize recurring payments using your selected payment method.

Payments are charged automatically

Subscriptions renew up to 1 year.

Prices include applicable taxes unless stated otherwise

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7. Cancellation

You may cancel your subscription at any time via your account settings or by contacting support.

  • Cancellation stops future billing

  • Access remains available until the end of the current billing period

  • No partial refunds are issued for unused time unless explicitly stated

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8. No Right of Withdrawal (No Grace Period)

In accordance with EU consumer protection law for digital content, you expressly agree that:

  • Access to digital content begins immediately upon purchase

  • You therefore waive your statutory 14-day right of withdrawal

  • No grace period applies once access has started

  • This consent is provided during the checkout process.

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9. Refund Policy

Refunds are issued only if:

  • Explicitly stated at the time of purchase (e.g. money-back guarantee)

  • Required by applicable law

  • Any promotional refund terms are subject to their stated conditions.

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10. Acceptable Use

You agree not to:

  • Use the Service for unlawful purposes

  • Attempt to reverse-engineer or copy the Service

  • Share access credentials

  • Interfere with system security or performance

  • Misrepresent the Service as medical treatment

We reserve the right to suspend access for violations.

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11. Intellectual Property

All content, including text, tools, graphics, and design, is the intellectual property of NaturaBalance or its licensors.

You may:

Use the Service for personal, non-commercial purposes only

You may not:

  • Reproduce, distribute, or resell content without written permission

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12. Limitation of Liability

To the maximum extent permitted by law:

  • The Service is provided “as is”

  • We make no guarantees regarding outcomes or results

  • We are not liable for indirect, incidental, or consequential damages

  • Your use of the Service is at your own discretion and responsibility.

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13. Indemnification

You agree to indemnify and hold harmless NaturaBalance from claims arising from:

  • Misuse of the Service

  • Violation of these Terms

  • Misrepresentation of the Service to third parties

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14. Service Availability

We aim to provide continuous access but do not guarantee uninterrupted availability.

We may:

  • Modify features

  • Temporarily suspend access for maintenance

  • Update content without prior notice

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15. Termination

We may terminate or suspend access if:

  • These Terms are violated

  • Required by law

  • Necessary to protect the Service or users

Termination does not affect payment obligations already incurred.

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16. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of Slovenia.

Any disputes shall be subject to the jurisdiction of the competent courts in Slovenia.

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17. Consumer Dispute Resolution

In accordance with EU law, consumers may use:

Online Dispute Resolution platform:
https://ec.europa.eu/consumers/odr

 

18. Changes to These Terms

We may update these Terms from time to time.
The current version will always be available on this page with the updated date.

Continued use of the Service constitutes acceptance of updated Terms.

19. Contact Information

For questions regarding these Terms, contact:

📧 info@naturopatija-kranj.com

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