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Privacy and Cookies Statement

Last updated: 1.1.2026

This Privacy and Cookies Statement explains how MojNaturopat (“we”, “our”, or “us”) collects, uses, and protects personal data when you visit our website or use our online services, in accordance with applicable data protection laws.

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We are committed to protecting your privacy and complying with:

Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR)

Slovenian Personal Data Protection Act (ZVOP-2)

Applicable EU e-commerce and consumer protection regulations

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1. Data Controller

Data Controller:
NaturaBalance
Naturopatija Kranj, Britof 287. 4000 Kranj
Slovenia
Email: info@naturopatija-kranj.com

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2. Scope of This Privacy Statement

This statement applies to:

  • Visitors to the NaturaBalance website

  • Users of the NaturaBalance web-based tool

  • Customers purchasing a subscription

It explains how personal data and cookies are handled in connection with website use and account access.

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3. Personal Data We Process
3.1 Data You Provide Voluntarily

We may process limited personal data that you voluntarily provide when you:

  • Create a user account

  • Purchase a subscription

  • Contact us for customer support

This may include:

  • Email address

  • Login credentials

  • Subscription status

  • Communication records

⚠️ Important clarification:
NaturaBalance does not request, store, or process medical diagnoses or medical records. Any questionnaire responses or user inputs are used exclusively for educational and personalization purposes and are not treated as health data under GDPR Article 9.

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3.2 Automatically Collected Technical Data

When you visit our website, certain technical data may be collected automatically, such as:

  • IP address (anonymized where possible)

  • Browser type and version

  • Device type

  • Pages visited and time spent

  • Referring URLs

This data is processed in aggregated form for:

  • Website functionality and security

  • Performance analysis

  • Service improvement

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4. Purpose of Data Processing

Personal data is processed solely for legitimate purposes, including:

  • Providing access to the NaturaBalance service

  • Managing user accounts and subscriptions

  • Processing customer support requests

  • Ensuring website security and stability

  • Improving content and user experience

  • Complying with legal and accounting obligations

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5. Legal Basis for Processing (GDPR Article 6)

  • We process personal data based on one or more of the following legal grounds:

  • Performance of a contract (providing access to a paid service)

  • Legitimate interest (security, analytics, service optimization)

  • Legal obligation (tax and accounting compliance)

  • User consent, where required (e.g. non-essential cookies)

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6. Cookies Policy
6.1 What Are Cookies?

Cookies are small text files stored on your device that help websites function properly and improve usability.

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6.2 Cookies Used on This Website

  • NaturaBalance uses the following categories of cookies:

  • Essential cookies

  • Necessary for website operation, account login, and security.

  • Functional cookies

  • Enable basic preferences and improve user experience.

  • Analytics cookies (optional)

  • Used to understand aggregated website usage and performance.

  • We do not use cookies for:

  • Behavioral advertising

  • Cross-site tracking

  • Selling or sharing personal data with third parties

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6.3 Managing Cookies

You may:

  • Adjust cookie preferences through your browser settings

  • Disable non-essential cookies at any time

  • Please note that disabling essential cookies may limit website functionality.

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7. Third-Party Service Providers

We may use trusted third-party providers for:

  • Payment processing

  • Website hosting

  • Analytics and infrastructure services

  • These providers process data only on our behalf, under contractual obligations to comply with GDPR and applicable EU law.

  • We do not sell or rent personal data.

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8. Data Retention

Personal data is retained only for as long as necessary to:

  • Provide access to the service

  • Fulfill contractual and legal obligations

  • Resolve disputes or enforce agreements

Data is securely deleted or anonymized when no longer required.

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9. Data Security

We apply appropriate technical and organizational measures to protect personal data, including:

  • Secure hosting environments

  • Encrypted connections (SSL/TLS)

  • Restricted system access

  • Regular security updates

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10. Your Rights Under GDPR

You have the right to:

  • Access your personal data

  • Request correction or deletion

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time

  • Lodge a complaint with the Slovenian Information Commissioner

Requests can be submitted to:
📧 info@naturopatija-kranj.com

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11. Educational Nature of the Service

NaturaBalance provides educational wellness information based on Traditional Chinese Medicine and naturopathic principles.

  • The service does not provide medical advice

  • It does not diagnose or treat medical conditions

  • It is not a substitute for professional healthcare

Users are encouraged to consult qualified healthcare professionals for medical concerns.

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12. Changes to This Statement

We may update this Privacy and Cookies Statement from time to time.
The latest version will always be published on this page with the updated date.

13. Contact Information

If you have questions regarding privacy, cookies, or data protection, please contact us at:

📧 info@naturopatija-kranj.com

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